Customer Service Specialist

Position: Customer Service Specialist Company: Vexperio

About Us: At Vexperio, we specialize in organizing exceptional tours for cruise ship passengers. As we continue to expand, we are seeking two dedicated and experienced Customer Service Specialists to join our team.

Location: Remote Start Date: March 1, 2025

Job Type:

• Part-time (100 hours in March) with the transition to full-time (160 hours per month starting in April/May)
• Morning hours and occasional weekends
• €10 per hour
• Paid one-month trial period
• Seasonal job (until mid/end October 2025) with the possibility to extend the contract

Open Positions:

Responsibilities:

• Communicating with customers via email and phone
• Responding to inquiries promptly and professionally
• Ensuring customer satisfaction and resolving any issues that arise
• Collaborating with the team to provide exceptional service

Requirements:

• Proficiency in English (C1 level) and either Polish or French
• Proven experience in an office or customer service environment
• Comfortable making phone calls and engaging with customers
• Strong communication and interpersonal skills
• Attention to detail
• Ability to work morning hours and occasional weekends
• Strong organizational and multitasking abilities
• Proficiency in Excel and Google Sheets

Contract Type:

• Preferred: B2B
• Alternative: Mandate contract

Application Process: If you meet the above criteria and are interested in joining our dynamic team, please send your CV and a brief introduction about yourself to natalia.h@vexperio.com.

We look forward to hearing from you!